Konga Group is committed to protecting the privacy of visitors and customers on this Website and the websites of our respective subsidiaries. We fully appreciate and respect the importance of Internet privacy and each visitor's and customer's right to personal privacy. To this end, we collect and use information throughout our website only as disclosed in this Privacy Policy.

This policy does not apply to the practices of third-party agents or entities over whom we do not exercise direct control, employment, or management.

• Consent:
  By using this site, you agree to our Privacy Policy, warrant that you are above 18 years old, and that you have the legal capacity to give consent. Otherwise, you should discontinue and close the website at this stage.
• Collection of Personally Identifiable Information:
  ‘Personally identifiable information’ is information that can be used uniquely to identify you, such as your name, mailing address, email address, and telephone number. To provide you with services or information on this website, we may require that you provide us with personally identifiable information.
• Use of Demographic and Profile Data:
  We use personal information to provide the services and respond to your requests or applications. To the extent we may use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your user experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and gather broad demographic information.
• Governing Principles of Data Processing:
  Your personal data on our website shall be collected and processed in accordance with legitimate and lawful purpose consented to by you herein, provided that:
  a. further processing may be done only for archiving, scientific research, historical research or statistical purposes for public interest in line with extant regulations and laws.
  b. Personal data shall be adequate, accurate and without prejudice to the dignity of the human person.
  c. Personal data shall be stored only for the period within which it is reasonably needed, and shall be secured against all foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, manipulations of any kind, damage by rain, fire or exposure to other natural elements.
  d. Our data collection shall depict that we owe a duty of care to you. e. We shall be accountable in line with extant laws and regulations.
• Sharing of personal information:
  5.1 We may share personal information with our other corporate entities and affiliates to:
  
  a. help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.
  b. We may disclose personal information to law enforcement offices, third-party rights owners, third-party vendors, contractors, and suppliers who perform services for us or on our behalf and require access to such information to do that service, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
  
  5.2 Konga and its affiliates may share some or all of your personal information with another business entity should we (or our assets) plan to merge with or be acquired by that business entity. Should such a transaction occur, another business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
  
  5.3 Our entities and affiliates will not market to you due to such sharing unless you explicitly opt in. We may however disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
• Personal Date Retention Period:
  Konga will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon request, your information may be deleted; however, this will not include the removal of historical records. Except as required by law, law enforcement agencies, or regulatory authorities, any further processing of personal information associated with your information will cease upon closure.
• Your Privacy Rights:
  Under certain circumstances, as provided under the Nigeria Data Protection Act or any other applicable law, you have a right to:
  a. object to: the processing of your personal information;
  b. withdraw consent for processing cases where consent has previously been given;
  c. request that we delete already inputted personal data. To make this request take the following simple steps:
  
  • Send an email to help@konga.com
  • Title your email DELETE MY PERSONAL DATA
  • We will act upon your request in accordance with applicable data protection laws.
  
  Please be informed that we have a designated Data Protection Officer that addresses data privacy complaints requests and inquiries.
• Third Party sites and services:
  Our site, products, applications, and services may contain links to other third-party websites that may collect personally identifiable information about you. Information collected by such third parties, which may include such things as location data or contact details is governed by their privacy practices and Konga will not be liable for any breach of confidentiality or privacy of your information on such sites. We encourage you to learn about the privacy practices of those third parties.
• Social Media Platform:
  Konga Group, its affiliates, and subsidiaries may interact with registered users, followers, or subscribers through various social media platforms including Facebook, Twitter, LinkedIn and Instagram. Please note that any content you post to such social media platforms (e.g. pictures, information, or opinions), as well as any personal information that you otherwise make available to users (e.g. your profile), is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review this information carefully to better understand your rights and obligations about such content.
• Konga Social Events:
  Konga Group and its subsidiaries organize various free social events to interact with customers. Please note that videos and pictures will be taken while attending or participating in these events and by attending any of our events you agree to be photographed or filmed as this forms a part of these events. These pictures and videos may then be posted on our social media platform and are subject to the applicable social media platform terms of use and privacy policy.
• Security Precautions:
  Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. However, please bear in mind that we cannot guarantee that the internet in itself is 100% secure and so we cannot take responsibility for the illegal acts of hackers as long as we have taken the necessary precautions. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access our site or services through and within a secure environment. Most importantly, you are responsible for keeping your User ID and password secure and you should not disclose them to anyone.
• Remedies, Questions and Contact:
  If you observe or have good grounds that your privacy rights have been infringed or are likely to be infringed by the use of our site please lodge your complaints or questions regarding our policy to the following address: secops@konga.com. Our Data Protection Officer shall attend to them. Generally, you may contact us on any issue by mail to secops@konga.com.
• Notification of Changes:
  Konga reserves the right to make changes and/or updates to this Privacy Policy from time to time, without prior notice. The latest version of this policy will be posted on our websites. You are advised to view this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on our web pages.
• Contact:
  Questions, comments, and requests regarding our privacy policy are welcomed and should be addressed to secops@konga.com
  
  To contact our Data Protection Officer, kindly address your request to “The Data Protection Officer” at 5B, Redemption Crescent, Gbagada, Lagos State.